I consistently hear, working with clients, how frustrated they are with E-mails.  In my last blog, I shared 1-8 of my 15 Keys.  In this blog, I’ll share 9-15.  If you’d like to read the first blog, you can find it on my blog page on my website
I previously asked you how many of you have experienced any of the following.
•    You receive way too many E-Mails to handle or respond to on a daily basis.

•    Being included in “Reply-All’s or “FYI’s” when there is no need.

•    Lengthy E-Mails with too much data.

•    Not getting responses back or responses taking too long, especially when it impacts your customers.

•    Inappropriate E-Mails whether those that shouldn’t be shared or E-Mails sent in the heat of the moment that end up causing conflicts.

•    E-Mails being sent that damage either internal or customer relationships

In this blog, I’m going to share my rules 9-15 with you on E-Mail etiquette and how to write more effective and high impact E-Mails.
9)    Don’t have a conversation over E-Mail.  If you have gone back and forth 3 times, see them in person or pick up the phone.

10)    Don’t E-Mail when you’re angry.  Ever.   If the situation is sensitive and emotion is involved, talk in person or at worst over the phone.

11)    Use meaningful and descriptive subject lines.  Double check subject lines as they may need to be changed to be accurate during an E-Mail exchange.

12)    If it’s urgent, consider picking up the phone or seeing them in person.  

13)    Try to respond within 24 hours to all E-Mails.  Have a system for more urgent E-Mails so they are responded to timely.

14)    Be mindful of your tone and how your E-mail can be interpreted.  Re-read it to help ensure it’s received properly.

15)    Don’t use E-Mails for criticism.  E-Mails are fine for praising or commending and also try to do so in person as well.


Please don’t forget to submit your request for Michael’s complimentary Lunch and Learn.  He offers one per month.  We are now scheduling for 2017.  The deadline for submissions is November 30th.  Topics can be found on the Custom Solutions website, on the Speaking Engagements Page.
E-Mail Charmine Bunker at if you’d like to submit a request.


Michael Levin is President and CEO of Custom Solutions Inc.  He is an accomplished Coach and Speaker, sharing his unique and high impact philosophies and processes in the areas of Sales and Leadership along with Presentation Skills. His clients include Pepsi Cola, Oracle, Clorox, McKesson, New Belgium Brewery, Cal Weld, Hexcel, as well as a significant number of other firms of all sizes.  
He has launched multiple product and service companies and grown them into multi-million dollar entities.  His products have been sold in every major retail drug and mass chain in the country and been featured and recommended in “O” Magazine.
Michael is a best-selling author.  He has written “Sitting on the Same Side of the Table:  The Art of Collaborative Selling.” He is also a co-author of Jack Canfield’s (author of Chicken Soup for the Soul) , “The Road to Success”.  He has appeared on numerous TV and radio shows around the country sharing his knowledge and processes and has been featured in Entrepreneur Magazine.
Don’t miss his inspirational and motivational talk “Let Them See You Sweat” based on his upcoming book through Rockstar Publishing.  A Speakers Packet and video are available for review.
You can find out more information about Michael and his company at  Michael can be reached at